Pessoal, deu um trabalho danado configurar o oneorzero pra enviar e-mails quando um ticket é aberto, mas consegui resolver olhando alguns tópicos no fórum, mas meu problema agora é o seguinte... uso o OneorZero 1.6final, quando o ticket é respondido não chega um e-mail para o cliente que abriu o ticket avisando que o mesmo foi respondido. Outra coisa é que quando um ticket é aberto não chega nenhum e-mail para o grupo de suporte avisando que uma nova chamada foi aberta.
Personal, it gave an angry work configure the oneorzero pra send and-mails when a ticket is opened, but I obtained to resolve looking some topics in the forum, but my problem now is the following one... use the OneorZero 1.6final, when the ticket is answered does not arrive an and-mail for the client that opened the ticket notifying that the even was answered. Another one thing is that when a ticket is opened arrives no and-mail for the group of bears notifying that a news called was open.
Someone is able to help me?
(if i understand correct)
-1 updates do not get emailed to user by default the update pulldown menu is set to 'update supporter' , im not sure if this info helps or you are refering to a bug
-2 new task emails do not go to the entire group If you are able to create a shared email box or newsletter you can set that as email adress of support pool (to set the email of support pool, edit á user and change the last number of the address bar to 1 , then set pager and email to the desired address)
Ao abrir um ticket ele está enviando e-mail's e até quando o mesmo é fechado, o problema está quando o ticket é respondido. Utilizei o helpdesk numa empresa que fornecia hospedagem para um site meu e lá também tinha o mesmo sistema, acontece que quando o ticket que eu tinha aberto fosse respondido, imediatamente chegava um e-mail pra min avisando que o mesmo foi respondido.
coz,
"(to set the email of support pool, edit á user and change the last number of the address bar to 1 , then set pager and email to the desired address)" I dont found this way
Upon opening a ticket he is sending e-mail's and to when the even is closed, the problem is when the ticket is answered. I utilized the helpdesk in a company that supplied lodging for a site my and there also had the same system, happens that when the ticket that I had opened to go answered, immediately arrived an and-mail pra min notifying that the even was answered.
coz,
"(to set the email of support pool, edit á user and change the last number of the address bar to 1 , then set pager and email to the desired address)" I dont found this way
if i understand correct (weird freetranslation result) the trouble you have is that the update email takes ages to get delivered
in this post i understand that email does work, but i'll stil clarify what i ment this is only to show where you can find it, not a solution
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