We provide a range of solutions including:
What some of our clients have to say:
"Upon initial investigation into providing a solution to a complex Helpdesk environment, OneOrZero AIMS has proved to be a flexible solution at a reasonable cost. When I was approached with providing an updated Helpdesk solution over our current system, AIMS included the options we needed to meet the requirements of our support team as well as our user base. AIMS has proven effective in managing our Helpdesk job queue and providing the job tracking and reporting tools required to allow our support team to accurately monitor their support load.
Being able to create different Items for our support sections is very useful as the AIMS software allows us to create and manage tailored tickets, searches and reporting at a granular level.
The AIMS software package is very simple to install and easy to use. Support is great as you are dealing directly with the developer and the turnaround times for our requests have been very quick. OneOrZero's support team have been very helpful, especially with tailoring the software to suit our specific requirements and providing configuration support.
I highly recommend the support package as the additional changes we've made have greatly increased the functionality of the application.
Great work and I look forward to the regular updates of the software. "
Matthew Russo, Cardno
"When I first recommended OneOrZero to senior management, I was met with some questions about the viability of the company and ongoing support for the product. I brought these concerns to OneOrZero, and they were quickly allayed through references and testimonials from others in the user community that have been using the product for some time. Still somewhat skeptical, we proceeded forth with caution.
We purchased the support package, and I have to say that as impressive as the tool itself is, the support was even better – so much for our concerns. Support was simply outstanding! We received help and assistance direct from the developer (let's see some of those other big monolithic companies do that!). He helped get it up and going from scratch in no time. It is something that can be easily installed by yourself, but so much the better if you have the experience and skills of the developer to show you some tips and tricks. Purchase of the support package is well worth it! "
Dave Walsh, (company name suppressed) Canadian Multinational Company
"We have started using OneOrZero as an internal support task management system. We engaged the OneOrZero team to expand it's functionally in order to allow the company customers to report events and to track the status of the reported events. OneOrZero works great and allows us to easily manage all customers’ issues, internal interdepartmental tasks and work status reports. OneOrZero is a really good and competitive CRM system."
Nikola Todev, Axis Mobile
Our skilled staff can help you with your pre-sales questions, assist you with customisation, configuration, training and installation of the OneOrZero helpdesk and task management software. Contact info@oneorzero.com or visit our services link for more information...