Features

OneOrZero Action and Information Management System (AIMS) Version 2.8.0 - Includes: - OneOrZero Help Desk - OneOrZero Time Manager - OneOrZero Knowledge base - OneOrZero Report Manager
Customisable item fields and item types (i.e. Help Desk Ticket, Software Bug, Computer Problem, Change Request) that can be added and modified at any time and includes features such as dynamic url linking, menu's with dependant sub menus and field validation (i.e. required, email format etc.)
Searching that can be simple or complex. Searches can be saved for personal re-use or published to others for re-use
Configurable actions (such as email notifications, event triggers, log events etc.). Actions are the workflow steps of the system - they are responsible doing things like sending emails, updating logs, integrating with other systems such as CRM applications, adding time entries etc. This allows for a highly customised - out of box - solution.
Granular security based on roles and security group membership, that extends into all areas of the system for maximum security
LDAP and Active Directory integration that support multi domain / multi OU searching as well as a fail back to the internal user database
Item notification via email, SMS, pager gateways, instant messaging, twitter etc.
High quality documentation that is available online as an included distribution with your installation
The ability to create your own application plug-ins and configuration to meet your business requirements
Themes, templates and unique user configuration to assist you in optimising your users experience
Attachment support
Mobile browsers supported (such as IPhone and Smartphone) as well as 'light' browsing experience that only loads the required data (i.e. excludes images etc.)
SaaS support (hosted, On-Demand version of the software)
Sensitive files such as cache, configuration and attachments can be stored away from your web server
Portal views to see relevant information quickly
SSL support for secure communication
Email server support including secure SMTP, POP3 and IMAP
Easy upgrades and installation including tools to manage the setup of your environment
Advanced time management functionality including visual reporting and CSV exports for external data manipulation (via Time Manager)
Knowledge Base which can leverage existing items via item transformation (i.e. transform or copy) (via Knowledge Manager)
Contact Management
Advanced search and visual reporting functionality including CSV exports for data manipulation (via Report Manager)
Multiple profile inbound email support (creation and updates of items via email) linked to dynamic notifications
Multiple languages including English, Arabic, German, Spanish, French, Italian, Japanese, Dutch, Russian, Chinese, Portuguese and Greek (request others)

* This is not an exhaustive features list. Please review our online demo or install the fully functional 30 day trial (available in the downloads section)

• A web server capable of working with PHP (i.e. Apache and IIS)
• MySQL version 5.0 or greater
• PHP 5.2 or greater.
• An SMTP email server for outbound email (optional)
• A POP3 email server for inbound email (optional)
• SSL for a secure website (i.e. https://) (optional)
• LDAP or Active Directory provider for network authentication (optional)

For more information take a tour of our demo system.